Fractional COO & Strategic Operations Services

For founders and leadership teams who know operations can’t stay “good enough” anymore.

I partner with Seed–Series B and mission-driven teams (including pet and nonprofit orgs) to fix the work behind the work—so revenue, margin, and team capacity can actually keep up with growth.

You don’t need to know yet whether you need a diagnostic, a project, or a fractional COO engagement. That’s what we’ll figure out together.

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When founders bring me in

Most founders don’t bring me in when things are calm. They reach out when something underneath the surface isn’t working anymore, even if the top-line numbers still look okay.

  • Revenue has plateaued or become unpredictable

  • Margin is slipping and no one’s sure why

  • The team feels maxed out, with everything still rolling up to the founder

  • Projects stall because there’s no clear owner, process, or follow-through

  • You’re getting ready to raise (or just raised) and need systems that can handle the next stage

My work is to diagnose what’s really going on, rebuild the right parts of the system, and leave you with a business that’s prepared to grow on purpose—not by accident.

How we work together

Every engagement is tailored to your company, but the way we work together is simple:

Diagnose what’s really happening

We start with a deep look at your revenue, delivery, customer journey, finance, and team capacity. The goal is to name the real bottlenecks—not just the loudest symptoms.

Prioritize what actually moves the needle

Together, we decide which levers will have the biggest impact on revenue, margin, and team capacity. Then we build a focused plan with clear owners, timelines, and measures of success.

On a quick fit call, we’ll decide whether we start with a diagnostic, a focused 60–90 day project, advisory support, or a deeper Fractional COO partnership.

Book a quick fit call

Build and support execution

Depending on the engagement, I help you implement: from process and structure design to meeting rhythms, reporting, and cross-functional alignment—so the plan doesn’t die in a slide deck.

Ways we can work together

Most founder engagements follow the same pattern: start with clarity, then deepen support as needed.

Operations Audit & Roadmap

A deep, practical look at how your business is actually running across revenue, delivery, customer journey, finance, and team capacity.

We diagnose what’s really going on, surface the true bottlenecks, and leave you with a prioritized roadmap tied to the outcomes you care about—revenue, margin, and team capacity.

Implementation Sprint (60-90 Days)

A focused 60–90 day engagement to fix the highest-leverage problems we found in the audit—whether that’s your revenue engine, delivery ops, CS/CX, or internal systems and handoffs.

We move from firefighting to an intentional plan with clear owners, simple processes, and lightweight reporting, so the changes actually stick.

Fractional COO / Strategic Ops Partner

Ongoing, senior-level operations support for founders who want a true strategic partner—not just a project.

Best for companies navigating growth, complexity, or change who need someone to lead cross-functional ops, drive execution, and keep revenue, margin, and team capacity aligned as they scale.

  • +238% sales in 30 days after rebuilding sales operations and lead management for a services company

  • +68 margin points in four months by redesigning pricing, delivery, and team structure for a B2B SaaS company

  • Tripled runway and reduced headcount budget by 63% while improving execution for a startup leadership team

  • “Working with Natalie has truly been a dream. From the very beginning of her engagement with Moose’s March, she stepped in not just as a Fractional Strategic Operations Leader, but as a true partner who understood our mission and our challenges. I had been stretched to the limit, trying to juggle strategy, partnerships, and day-to-day operations. Natalie brought clarity, structure, and systems that transformed the way we work. She has an extraordinary ability to see inefficiencies, design workflows that actually work, and then build them herself. Her work on our Moose Approved™ Badge program is the perfect example. What used to be a slow, email-driven process is now a streamlined, automated system that saves time, eliminates errors, and drives real revenue growth. We reduced approval time by 75%, onboarded new partners faster, and freed me to focus on strategic growth instead of chasing down missing files. Those systems allow us to fund more cancer screenings and save more pets’ lives. Natalie is not only brilliant at what she does, she’s a joy to work with—professional, proactive, and deeply invested. Moose’s March could not have achieved what we have without her.”

    — Tricia Montgomery, Founder & CEO, Moose’s March

  • “I can’t recommend Natalie highly enough. She’s that rare operator who can zoom out to strategy and immediately zoom back into execution—mapping the system, clarifying ownership, and building lightweight processes the team actually adopts. Within weeks, we were making faster decisions with better data, cross-functional handoffs stopped leaking, and our operating cadence finally matched our growth goals.”

    —DJ Williams, CBO

Not sure which option you need?

You don’t have to show up with a scope or solution. We’ll start with what’s working, what isn’t, and what you want next—and decide together what level of support makes sense.

Book a quick fit call now